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Company Reg No: 11424418   VAT No: 307073526

2019 Y-tea. All Rights Reserved.

shipping & returns

Delivery Options (UK Only)

Standard Delivery (1-3 Working Days) - £3.20

Next Day Delivery (Next Working Day) - £6.50

Free Delivery

We will send all UK* orders over £15.00 (incl VAT) by our standard delivery service, free of charge. *Certain postcodes in Highlands of Scotland, Isle of Man, Jersey and Guernsey are subject to different delivery times.

Return & Exchange Policy

Here at Y-tea we want all of our clients to love our products and are pleased to offer the following returns policy.

 

Non-Faulty Returns: If for any reason you change your mind about a product then we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:

 

●     The product has to be unopened, unused and undamaged to qualify.

●     The product must be returned before we can issue any refunds.

●     The price of the return postage is paid by the client.

●     The refund given will be for the price paid for the product and does not include shipping.

 

Faulty Returns: If you receive a product which you think is faulty or develops a fault within 7 days of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:

 

●     The product fault must be reported within 7 days of receipt of the product.

●     The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.

●     If we require the product returned then we will pay for the return shipping.

●     We will either replace with free shipping or refund the amount paid for the product plus the shipping charge for the product.

 

Incorrect Orders:

If we mistakenly send you the wrong product then please email us within 7 days and we will dispatch the correct product immediately with free shipping. If we require a return of the incorrect product then we will pay for the return shipping.