shipping & returns
Delivery Options (UK Only)
Standard Delivery (1-3 Working Days) - £3.20
Next Day Delivery (Next Working Day) - £6.50
We will send all UK* orders over £15.00 (incl VAT) by our standard delivery service, free of charge. *Certain postcodes in Highlands of Scotland, Isle of Man, Jersey and Guernsey are subject to different delivery times.
Return & Exchange Policy
Here at Y-tea we want all of our clients to love our products and are pleased to offer the following returns policy.
Non-Faulty Returns: If for any reason you change your mind about a product then we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:
● The product has to be unopened, unused and undamaged to qualify.
● The product must be returned before we can issue any refunds.
● The price of the return postage is paid by the client.
● The refund given will be for the price paid for the product and does not include shipping.
Faulty Returns: If you receive a product which you think is faulty or develops a fault within 7 days of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:
● The product fault must be reported within 7 days of receipt of the product.
● The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
● If we require the product returned then we will pay for the return shipping.
● We will either replace with free shipping or refund the amount paid for the product plus the shipping charge for the product.
If we mistakenly send you the wrong product then please email us within 7 days and we will dispatch the correct product immediately with free shipping. If we require a return of the incorrect product then we will pay for the return shipping.