privacy policy

At Y-tea we are committed to safeguarding and preserving the privacy of our visitors. This policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.


Information we collect

When you make a purchase or sign up for an account through our website, we collect certain information from you, including your name, email address, billing address, delivery address, telephone number and company name. Your orders will also store your IP address, its hostname and its country location, type of device you used, the date and time of the order, payment method, payment amount, delivery method, date and time the order was completed, if you are new or a returning customer and the products ordered.


Your user account can be deleted on request. Please note your details will be stored in any prior orders placed before deleting the account. 


Your payment information including credit or debit card details are directly sent to our payment gateway and we do not store the payment details. Please refer to [the system you use to pay by ie. Paypal ect] privacy policy for more information.


We will not collect sensitive personal information about you without your prior and explicit consent.


Information we use

We use the information collected to provide our services to you both online and offline.  We DO NOT share this information with any third party. Where you have subscribed to our newsletter, you may also receive from time to time information on our products or services.  If at any time, you would like to opt-out of receiving future marketing and promotional material from us, you can simply advise us by unsubscribing by clicking the link at the bottom of the newsletter.


We also use the information in our strategic analysis and our assessment of market trends, and our production and reordering levels. In particular, we will compile anonymous, aggregated statistics that enable us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally this way. By using the Website, you agree to us using your personal information in this way.


We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:


Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.



We use 'cookies' to collect additional information about your visit to the Website such as individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.


For more information about cookies, and how to disable cookies, visit


A cookie is a text file that a website transfers to your computer's hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long.


Looking after your information

We take appropriate security measures in relation to the sensitivity of the information which we hold on you. We will not hold your information on our systems for any longer than is necessary for us to meet the purpose of holding that information. Where you have made us aware that the information that we hold about you is inaccurate or not up to date, we will update that information. Also, you may wish to contact our head office on +44 (0) 1946 444608 if you have any questions about privacy.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.